1. General
This Greater China General Privacy Policy (Privacy Policy) applies to all personal information collected by Rose Avenue Limited, including without limitation, by way of the Website, and explains how we handle personal information and comply with the requirements of applicable privacy laws.
By submitting your personal information to us on a voluntary basis, using our website or services or purchasing our products, you are deemed to consent to the collection, use, transfer, storage and handling of your personal information in accordance with this Privacy policy and collection statement. If you do not consent to this, please notify Rose Avenue by contacting us using our contact information below.
2. Collecting your personal information
We collect personal information from customers (existing and prospective), suppliers, contractors, prospective employees, and consumers and other individuals for various business and other purposes further listed below. In this section, we explain the types of personal information which we usually collect as well as how we collect this information.
The type of information Rose Avenue may collect from you will depend on the circumstances in which that information is collected. It may include, for example, your contact details (such as name, email address, address, phone number), date of birth, gender and where necessary to effect a purchase, layby, return or similar transaction, your credit card or banking details.
In particular, Rose Avenue may collect personal information:
● when you contact us with queries or issues;
● when you participate in our promotions or competitions;
● when you fill in questionnaires, surveys or contact forms;
● when you register or provide your details with to us;
● when you submit information through our Website, such as when you set up a user account, retrieve log-in information, make online orders or purchases or enter into other online transactions;
● when you use the Website, in which case our system may automatically collect information relating to your visit to that Website, such as your IP address.
If you do not provide Rose Avenue with all requested personal information, we may be unable to assist you or provide you with our products and/or services, you may not be able to participate in our promotions or competitions.
Where practicable, we will collect personal information directly from you. If we receive information about you from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
The collected personal information shall be passed to the employees and data processors of Rose Avenue.
3. Our use of cookies
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Rose Avenue uses cookies to make your use of the Website, resources and services as convenient as possible. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. Cookies are useful to estimate our number of users and determine overall traffic patterns through the Website.
If you do not wish to receive any cookies, you may set your browser to refuse cookies, but this may mean you will not be able to take full advantage of the services and resources on our Website.
4. Use and disclosure of your personal information
We will only use and disclose your personal information in accordance with applicable privacy laws, and this Privacy Policy.
Our main purposes in collecting, holding, using and disclosing information about you are to:
● provide you with our products and/or services (including repairs and returns);
● respond to queries from existing and prospective customers seeking information about our products or services;
● communicate with, existing and prospective customers, about our products and services;
● conduct promotions and competitions;
● conduct market research;
● process and assess employment applications;
● enforce agreements between you and us;
● keep you informed about our activities, products and services;
● operate our business efficiently; and
● improve our products and services.
We note that Rose Avenue may also use aggregated, anonymous data about its customers and/or website users as a group, for Rose Avenue's business purposes.
In carrying out our business, it may be necessary to share information about you with and between our distributors and organizations that provide services to us. We would not otherwise routinely disclose personal information to another organization unless:
● the use or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies;
● the use or disclosure is required or permitted by law;
● we believe it necessary to provide you with products or services which you have requested;
● we believe it necessary to protect the rights, property or personal safety of another person or Rose Avenue; or
● the assets and operations of Rose Avenue's business are transferred to a third party.
5. Using your personal information for marketing
We may use personal information you have provided to us, including your email address, to provide you with information in relation to new or updated products or services or special offers, promotions or competitions in which you may be interested. We will only do so in accordance with applicable laws or with your prior consent.
If at any time you do not wish to receive such information from us, you may ask us to remove your name from our list by contacting us using our contact details below. Please allow 5 business days for your request to be processed.
6. Access and accuracy
Upon request, we will provide you with access to personal information that Rose Avenue holds about you, except in the limited circumstances in which it is permitted for us to withhold this information. To request access to your personal information, please contact us using our contact information below.
If at any time you wish to change personal information that is inaccurate, out of date or incomplete, or you wish to have it deleted, please contact us using our contact information below and we will amend your record.
If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.
7. Storage and security of your personal information
Rose Avenue will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. When we no longer need to use your information, we will take steps to properly de-identify or destroy it.
Unfortunately, however, no data transmission over the internet can be guaranteed secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our Website and you use our Website at your own risk.
Your personal information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Rose Avenue.
8. Usernames and passwords
You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on our Website. Please notify Rose Avenue immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
You are responsible for the security of your user name and password (or other log-in information) and you take responsibility to ensure the confidentiality of this information.
9. What to do if you have a request, question or complaint
If you want to make a request of correction of the data, have any further queries relating to this Privacy policy and collection statement, or you have a problem or complaint, please contact us at:
Contact person: Customer Relations
Email: [email protected]
Phone number: (852) 9575 4488
10. Future changes
From time to time, Rose Avenue's policies will be reviewed and may be revised. Whilst Rose Avenue seeks to minimize changes to its policies, Rose Avenue reserves the right to change our Privacy Policies at any time by posting an updated version on our Website. Please therefore keep checking these policies to ensure you are aware of the current terms. If at any point Rose Avenue decides to use personal information in a manner materially different from that stated at the time it was collected we will notify you by email or via a prominent notice on our Website, and where necessary we will seek your prior consent.